Frequently asked questions

When you sign up you sign five rules: you are you and you are 18 or over; respect, always; camera for all audiences; what happens on the date stays on the date; and no money, no spam, no deception. If they are broken, the account can be suspended or closed. All the rules are explained with examples on the Rules page (link in the website footer).

Not in the closed beta. When we open to the public, to use the Roulette and the parties we will ask you to verify it, to protect the community: we check that each account belongs to a person over 18 and that nobody has two accounts. Stripe will do the check with a photo of your document and a selfie, and only if you give your explicit consent. VideoCita will not receive or store those images: it will only learn whether you passed.

With people who fit what you are looking for, and you with what they are looking for: both of you have to want to talk to each other. When you sign up you tell us how you identify and who you want to talk to (women, men, non-binary people, or any combination; and, if you are a trans person, you can also choose to talk only to trans people). A man looking for women will not talk to men, and so on for every combination. At parties each person only meets those who match them; in the Roulette this applies in the dating room (not in the friendship room).

Yes, it can reveal your orientation, so we ask for it with your explicit consent. It is stored encrypted, only used to match you and shown to nobody (not even the person you have a date with). You can change it any time from your dashboard ("Who you want to meet"), and it is deleted when you delete your account.

Four-minute video dates between adults aged 18 and over. There is a free Roulette every night and Friday parties of up to 14 people, where everyone talks to the people who match what they're looking for. During the date you see a radar and clues to keep the conversation going. Astrology is an ingredient of the game, not a promise.

The Roulette is free every night from 21:00 to 24:00. A Friday party ticket costs €10 (the exact price shows on each event before you pay).

Every event needs at least 8 people. If it doesn't reach that, it is cancelled and your ticket is refunded in full.

No. VideoCita doesn't record video or audio. The connection between the two people is direct and encrypted; when a network doesn't allow that, a relay server forwards the encrypted data without being able to see it.

It's for adults aged 18 and over only. You can skip a date any time with the «Pass» button, and block or report a person with one tap. A reported person is blocked instantly and the team reviews the report.

After a date or from the chat of your connections you'll see «Block» and «Report». Blocking stops you from meeting again. If you report, tell us the reason and we'll review the case.

To calculate your chart and show the radar during the date. It is stored encrypted and only the positions of the stars are used. If you don't know the time, you can say it's approximate or that you don't know it.

No. It's a game and we don't promise compatibility. The radar is a conversation starter, not a prediction. The «Which strawberry are you?» quiz is based on a well-known personality model, but it's a game, not a diagnosis.

Check that the browser has permission for the camera and microphone of videocita.cat (the padlock next to the address) and that no other app is using them. If your computer has no camera, use your phone as a camera (next question).

Yes. Open the Roulette on your computer, tap «Use your phone as camera and mic», scan the QR code with your phone and tap «Turn on camera and mic». Wear headphones on the computer to avoid echo.

Check your spam folder. If it isn't there, tap «Resend» in your panel. Check that you typed the email correctly. If it still doesn't arrive, write to us.

Catalan, Spanish and English. When you sign up you choose the languages you speak and the Roulette only matches you with people who share at least one.

When someone you invite verifies their email, completes their profile and finishes their first date, they get a discount and you collect credit for your tickets. You never see who arrived, only how many people.

In your panel, under «Danger zone», you can download your data or delete your account with your password. Deleting removes your profile, your dates and your messages.